Delivery

Where are your online service areas?

We currently deliver in the following areas:

Nanaimo, Parksville/Qualicum Beach, Port Alberni, Comox/Courtenay, Campbell River, Powell River and as of Oct 7, 2014 in Westshore. When you register, we ask for your Postal Code to verify if you’re within our delivery boundaries.  If your postal code is not in our area, yet you are in one of the towns listed above, a yellow help bar will appear near the top of your screen where you can request that your address be reviewed and allow delivery.

I am outside of your Vancouver Island area. Can I order from your store?

Yes. People from all parts of the globe have trusted QF to deliver flowers, platters and even complete grocery orders to their loved ones within our stores' delivery areas. In fact, Vancouver Island and the Sunshine Coast are very popular wedding destinations, and as such, Quality Foods has helped arrange entire weddings from afar.

Each situation is unique, whether its to support someone in difficult times, a celebration, or simply to say "thinking of you.". As a result, we have no ready-made 'just-click-here" solution that fits everyone.

What we can do, however is try to make your early contact with us as helpful and productive as possible by gathering some information that will help point each other in the right directions.

Find a Quality Foods store near your delivery destination here.

Can I pick up my order if I live outside the delivery area?

Yes, we can also prepare your order for pick-up at the following locations:
Nanaimo - #7-2220 Bowen Road, V9S 1H9
Parksville - 319A East Island Highway, V9P 2B8
Port Alberni – 2943 10th Ave, V9Y 2N5
Comox – 2275 Guthrie Road, V9M 4A6
Campbell River – 465 Mercroft Road, V9W 6K6
Westshore (Langford) - 977 Langford Parkway, V9B 0A5

What are the available delivery times?

If your account has been setup for home delivery, click here to view the delivery times in your area.

Online Shopping Information

Is there a minimum order amount?

 Yes, we have a minimum order of $30 before taxes, shopping fees, bottle deposits, alcohol and tobacco items.

What is the cost of this service?

There is a $9.95 + HST shopping fee added separately to each order we shop for you, which is applied to every order whether it is delivered or picked up.  If the order has been submitted and you add additional items to the same order, there is no additional fee.

Can I order for family or friends even though I live out of the delivery area?

Yes, In fact, we receive orders from all over the world for people who live within the delivery area.  Just select an alternate delivery address in your account settings.

How do I pay for my grocery order?

You pay for your order online using your Credit Card (Visa, MasterCard, or Amex) or pay at the door when the groceries are delivery to you with Visa, MasterCard, AMEX or Debit using our mobile payment terminal (Payment at door not currently available in Campbell River or Powell River).

 

Our new online payment system will pre-approve your estimated order amount submitted and when the actual amount is determined after we have shopped your grocery order, your payment will be processed.

Should I tip my delivery person?

There is no need to feel obligated to offer a tip, as our delivery people are discouraged from accepting gratuities.  QF personnel do not rely on tips for their existence.  If you think your delivery person deserves extra recognition, please e-mail us and we’ll pass your comments along.

Should I be concerned about the freshness and quality of products selected for me, especially for the dairy, meat and produce items?

You can be assured that your personal shopper will select your with your best interests at heart.  They pick the longest ‘best before’ dates, the crispest and freshest produce and the best cuts of meat.  After all, they sign their name to the order and want you to be 100% satisfied!

What is the QF Shopping Referral program?

You can refer a friend to our shopping site and when that friend places their first order, we will waive your shopping fee for your next on-line order!  Please click here for more info.

How can I save time when shopping online?

The best single piece of advice we can offer for saving time is using the QuickList feature.  When browsing though the items in our departments, click on the list icon beside the cart icon to add this item to your QuickList.  You now have the option of having more than one quicklist so you can organize these list for even faster shopping.  Set up a list for all of your ‘everyday’ purchases such as milk, butter, bread, etc, and another list for say for ‘supplies’ such as facial tissue, soap and toilet paper.