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Covid 19 - Customer Update

Mar 25, 2020
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Customer Update

Over the last couple weeks, we have had meetings about COVID 19. A couple of common themes from their summaries of their situations in store include: how patient, appreciative, understanding and supportive their customers been how proud they are of their in-store teams adjusting to ever changing responsibilities.

The health and well-being of our customers, employees and suppliers is our primary concern. Internally, our stores are to follow all proper hygiene and food safe practices and recommended protocols outlined by the World Health Organization (WHO), Public Health Agency of Canada (PHAC), WorkSafe BC, among other leading health experts.

New programs include:
  • We have increased the frequency of disinfecting our tills, sanitizing food contact areas and frequently touched surfaces.
  • We are installing protective shields at all service checkouts
  • We have removed shopping baskets to promote the social distancing that carts create
  • Our employees wipe down the carts with disinfectant as they are returned to the buggy coral
  • We have suspended the use of re-usable bags
  • We have asked all employees to wash their hands every 20 minutes.
  • We are putting social distance markers to remind people to leave enough space at the till
  • We are encouraging the use credit or debit cards

Other changes to our product and service offering:
  • All bulk bakery items will now be pre-bagged.
  • All Seafood will be pre-packaged
  • We have eliminated any bulk foods that are not pre packaged.
  • Bottle returns suspended until further notice
  • All In-Store Food Services are closed (Perk Avenue & Upstairs)

Finally, thank you for supporting our revised hours of operation.

 7 am - 9am  
 Seniors and More Vulnerable Customers
 9 am - Close 
 General Public

We appreciate the supportive attitude of our customers, the extra efforts of our suppliers and employees that are working hard to serve you and implement programs to maintain a safe environment.



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